Ethical Conflict Management and Communication Skills
Rebecca Schueller Training and Consulting

Single sessions offered on Tuesdays and Thursdays, Dec. 5, 7, 12, & 14.

Each session is 3 hours.

Fee $85.00/participant

Intended audience:  Nonprofits, Health Care, Native Nations, Local Governments, Schools

This session is designed for both supervisors and frontline staff in health, human services, education, and related fields.

Healthy organizations address disagreements and tensions early, directly, and with dignity, professionalism, and respect. Too often, workplace conflict saps morale, diverts energy, and causes staff to leave. And, it prevents organizations from effectively using diverse opinions and ideas that are critical to effective problem-solving and mission impact.

After a tense incident, staff often dread interacting and begin practicing avoidance. There is a better way. Join your colleagues to learn, observe, and discuss healthy practices.

What You’ll Learn:

  • Values and strategies practiced by conflict-competent organizations
  • How to maintain strong working relationships during difficult conversations
  • Uphold standards to treat others with kindness, dignity, and respect
  • The difference between “constructive debriefing” and toxic venting
  • Strategies to improve communication during difficult conversations
  • Role modeling how to handle difficult situations with coworkers and supervisors

Participant Feedback:

“Scenarios and topics were so relatable. I think we forget that others are dealing with similar issues”
“The real life examples and discussion were so helpful” “This is useful to revisit on an annual basis.”
“It’s great to have another way to think about things and challenge myself on how to deal with issues”

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