Summary
Under the general supervision of the Manager, this position will assist in the supervision of an assigned team of HCV staff, ensuring that MPHA meets the HUD requirements and local regulations when assisting participants and owners. Establishes methods to ensure the HCV Program is proactively aligning and preparing for prospective HUD changes and creating procedures to track and monitor program compliance to HUD and MPHA standards.  Responsible to form relationships through collaboration with other housing authorities and community partners and will assist with the implementation of HCV’s business development initiatives involving other MPHA departments.  Will provide assistance in all areas to the respective HCV Manager and assumes full responsibility for the department in the absence of the Manager. Upholds the mission, vision, and values of HCV and MPHA.
All activities must support the Minneapolis Public Housing Authority’s (“MPHA” or “Authority”) mission, vision, and values.

Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

• Provides direction to staff by establishing, communicating, monitoring, and evaluating department goals and position performance standards.  Develops, implements, and maintains adequate monitoring and reporting systems to ensure competence, quality, and timeliness of program work.
• Identifies and develops tracking and monitoring systems to support larger Department goals.
• Analyzes and applies HUD’s Code of Federal Regulations and Public and Indian Housing notices ensuring that staff, families, and owners understand and comply with the rules; that the interests of program participants are served; and that the Authority is protected.
• Participates in the development and implementation of department policies, procedures, work processes, forms, and checklists, including revisions to the HCV Operating Procedures, Owner Manuals, and Participant Handbook, train staff on changes and monitor implementation.
• Assists staff and works with the Legal staff to conduct investigations and hearings on owner and participant program violations, including fraud and criminal behavior.
• Serves as back up when front line staff are absent or unavailable.
• Responds to escalating participant, owner, and neighborhood concerns, complaints, and issues.
• Assists in analysis of program effectiveness and identifying problems and opportunities.  Establishes improvement targets and quantifies results.
• Leads by example and supports all management in contributing to and strengthening the organizational culture which includes thoughtful consideration of all aspects of diversity, equity, and inclusion.
• Participates in event opportunities that build connections and relationships in the community, public, and other MPHA departments.
• Assist the Managers with special assignments based on the agency’s support needs.
• Other duties as assigned.

Behavioral Competencies
 MPHA expects all employees to exhibit the following behavioral skills:
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.
Initiative Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
In addition to the above competencies, MPHA expects its leadership employees to also exhibit the following behavioral skills:
Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates.
Strategic Capability: Provides mission, sets direction, and inspires others to deliver on the organizational mandate. Decisions are based on ethical and socially responsible principle.
Program and Project Management: Plans, manages, and evaluates specific activities in order to deliver the desired outputs.

Education and/or Experience