Our Mission is to house, support and advocate for people experiencing homelessness. We believe that everybody has the right to safe and affordable housing; we strive to strive to create a collaborative community with the individuals we serve, within Simpson, and with the greater community; and we advocate against the injustices of society that cause homelessness and poverty.
Simpson Housing Services Provides an Excellent Benefits Package to All Full-time Employees, Including:
Generous PTO and 11 Additional Paid Holidays
Health Insurance, Flexible Spending Accounts and an HSA match
Retirement Plan with Employer Match
Up to 12 Weeks Paid Parental Leave
Free Annual Minnesota State Park Pass or Wellness Stipend
Mileage Reimbursement
Dental Coverage and Vision Discount Plan
An Incredible Culture that Encourages Career Growth and Support!
Wages: $42,000-$46,000 per year
Summary
This position is part of a Supportive Housing partnership between Simpson Housing Services, Aeon, and Avivo. The position will provide supportive services to residents at Aeon’s OHP properties, the Lamoreaux and Continental. OHP is a set of Aeon buildings that provides formerly homeless single adults with a safe and permanent home and support services to help residents regain and maintain stability in their lives, homes, and the community. This energetic and adaptable employee will work as part of a team to assist residents to maintain housing, support access to community resources, and foster community engagement and resident leadership. The Resident Connections Coordinator (RCC) must be knowledgeable about and able to respond effectively to the complexities of participants’ lives and the co-occurring challenges and conditions associated with long-term homelessness.
This position may provide back up for other team members, including Housing Support case managers, during periods of absence or during times of increased workloads.
Responsibilities
Provide quality service to participants:
Welcome new residents and actively build relationships, explaining the resident services program, and offering information and support to those wishing to access resources.
Develop supportive professional relationships with residents that help enhance the quality of their lives, empower, and encourage them in taking the steps to achieve self-sufficiency.
Identify, develop, and maintain referral partnerships with local social service agencies that effectively assist residents to achieve their basic needs and life goals in areas including education, employment, mental and physical health. Accessing mental health crisis services or Adult Protective Services for residents is a common component of the position.
Partner with Property Management when a resident is in jeopardy of eviction and offer support to the resident to rectify the situation positively and quickly.
Provide flexible services during times that meet needs of participants.
May have a small caseload of regular case management clients
Provide opportunities for community engagement for residents:
Facilitate resident meetings with Property Management and implement community engagement activities such as support groups, movie/game nights, resident leadership council, community health education workshops and social celebrations, often with the support of outside volunteers.
Provide support and leadership to team members to enhance community engagement at both the Lamoreaux and Continental.
Ensure residents are informed of opportunities to participate in the direction of programs, and that residents have bona fide and systematic access for expressing concerns and affecting positive change.
Encourage and facilitate resident leadership through resident leadership opportunities.
Demonstrate teamwork and collaboration skills with 3 different agency partners:
Communicate and coordinate services with all team members. Attend regular team meetings and other required meetings.
Develop and maintain positive working relationships with staff, volunteers, participants, and other stakeholders.
Complete accurate and thorough documentation and recordkeeping in a timely manner:
Maintain individual files, including case notes, signed data privacy, intake and discharge summaries, and Releases of Information.
Develop reports as required.
Maintain accurate records including employee time sheets and travel expenses.
Participate with funding reports, grant writing and site visits as requested.
Provide positive representation of SHS and the partnership through public relations and networking:
Communicate and coordinate services with all team members. Attend regular team meetings, other required meetings.
Interpret and promote the program to constituents, speak to community organizations or volunteer groups.
Develop and maintain positive working relationships with staff, volunteers, participants, and other stakeholders.
Network with providers of similar services.
Commitment to racial equity and social justice:
Work within and across agency departments to build culture of equity and antiracism.
Evolve knowledge and strategy of equity and antiracism on an individual and team level.
Participate in meetings, trainings, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.
Demonstrate essential knowledge, abilities, and skills:
Ability to work very well independently, with excellent skills in teamwork and collaboration.
Ability to be flexible and manage time.
Knowledge of Harm Reduction/Housing First Model and commitment to that model.
Knowledge of trauma-informed service and motivational interviewing techniques.
Keep up to date and knowledgeable on community resources and trends. Expand knowledge base around topics that affect OHP resident population.
Ability to communicate effectively, positively, and professionally with participants, providers, property management, family members and others.
Ability to work with individuals from very diverse backgrounds.
Ability to promote a professional work environment that is affirming, respectful and understanding of diverse people.
Ability to maintain confidentiality.
Have organizational skills and be able to multi-task to accomplish the day-to-day activities.
Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public.
Job Requirements:
Bachelor’s degree in Human Resources, Human Services and/or related field of study or equivalent experience is required.
Experience working with individuals who are homeless or having personally experienced homelessness.
Very broad knowledge of housing resources.
Must possess good computer skills, with experience in Microsoft Word, Excel, and Outlook. Demonstrate ability to learn additional computer skills/program as necessary.
Driver’s license and access to a car required.
Desired:
Experience working with adults with mental illness and/or chemical dependency.
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