POSITION DESCRIPTION & OVERVIEW

Title: Resident Support Specialist (Security)

Reports To: Housing Manager

Schedule: 25+/Wk., Varies, Evenings

Compensation: $19.00/Hour

Job Classification: Full-time, Hourly, Non-exempt.

Union Representation: This position is not a union represented position

The Resident Support Specialist (RSP) position focuses on enhancing the quality of life in the housing building by being attentive to the safety and security of residents and the building. This position requires an individual who is flexible enough to take on variety of roles as dictated by the changing needs of the clients, and flexibility in scheduling. The RSP interacts with a wide range of people inside and outside the organization’s setting. It is crucial that an individual be able to relate well to others and handle crisis situations. The RSP is more than just a friendly presence; they are the crucial link in creating an environment in which residents develop independence and learn to live cooperatively with others. A sense of community occurs when the members of the community respect each other’s needs and rights.

The RSP must be able to react to and respond to medical and mental health emergencies. They must have the ability to convey a positive and professional image to clients, staff and visitors. The RSP must be able to maintain client confidentiality. In addition, this position will require flexibility in scheduling and providing shift coverage. Nights and weekends will be required. Timeliness in arrival and departure of shifts are essential for the safety of the residents and to ensure compliance of Group Residential Housing. The Resident Support Specialist will primarily work with the Resident Assistant (RA) as a team.

When there is not a RA on site, the Resident Support Specialist will be required to fulfill some of the duties of the RA while also fulfilling duties of the RSP position. Examples of duties of the RA that would need to be fulfilled include but are not limited to: dispensing medications to clients, hand out room keys, answer incoming phone calls, greet incoming staff, clients and visitors; provide clients and visitor with information and directions as needed, and sign for packages.

PRIMARY DUTIES AND EXPECTATIONS

• Manage & supervise resident activity and responsibilities while maintaining a visible presence on the unit. Assist clients in maintaining housing stability through adherence to client rules and productive behavior. This includes providing appropriate interventions, such as de-escalation and resolution skills when there are disputes among residents.
• Complete regular rounds checking and securing all exits, fire doors, and safety equipment, as well as monitoring residents’ activities in common areas to ensure safety and security.
• Respond to and submit incident reports for all instances of substance use, theft, threats and violations of program rules. Promptly report client safety and behavior issues to supervisor.
• Provide escorts to staff and visitors as needed.
• Must be able to monitor and respond to emergencies including fire, severe weather, first aid, CPR, etc.
• Perform searches of facility rooms, resident rooms, and resident belongings for any contraband.
• Perform client breathalyzer and drug screens as requested.
• Perform key inventory, review all late/overnight passes, and perform room checks to ensure all residents are present accordingly.
• Assist with securing personal belongings of residents who depart.
• When needed, administer the Medication Assistance Program to aid clients in proper use of their medications.
• Enforce pest control procedures.
• Notify proper staff of any maintenance concerns and/or safety issues.
• Perform general rounds of facility and grounds and report any concerns.
• Ensure that no unauthorized vehicles are parked in the House of Charity parking lot.
• Maintain Key Control Procedure.

Administrative:

• Understand and follow incident/accident reporting policies and procedures.
• Maintain daily log, forwarding pertinent information to next shift and supervisor.
• Understand and follow vulnerable adult policy and mandated reporting procedures.
• Document and communicate maintenance needs to Facilities Department.
• Know and follow program emergency procedures.
• Understand and follow emergency fire and weather policies and procedures.
• Safeguard personally identifiable health information (PHI) in accordance with duties and current agency HIPAA notification statement and standards.
• Participate in staff trainings as required.
• When needed, greet guests and provides information in a respectful manner.
• When needed, answer telephone and record messages.
• Attend training events and staff meetings as required by your supervisor.
• Promote positive, safe, harmonious, productive and challenging work environment.
• Performs all other duties, as assigned.

PHYSICAL REQUIREMENTS FOR THIS POSITION

Medium work – Standing most of the time. Occasionally exerting up to 50 pounds of force, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly.

REQUIRED QUALIFICATIONS

• High School diploma or GED.
• Experience working with culturally diverse populations who are experiencing serious life challenges. Highly dependable, timely, flexible, and effective in managing multiple tasks.
• Medication Administration certified or must complete designated Medication Administration course within first 30 days if not already certified in medication distribution
• CPR/First Aid certified.
• Current Mantoux test. (Annual requirement thereafter)
• Ability to work alone with little supervision.
• Demonstrated ability to maintain confidentiality.
• Must be able to lift up to 40lbs (incoming donations, packages, client property, etc.).
• Must be able to stand for long periods of time.

In addition, successful applicants will embrace the following perspective, skills and abilities:

• Commitment to Agate Housing and Services’ values and mission of ending homelessness and relieving hunger through action and advocacy.
• Commitment to working towards an anti-racist culture both within Agate Housing and Services and the broader community.
• Hold the belief that every household can achieve housing stability.
• Commitment to harm reduction and housing first philosophies.
• Ability to work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
• Ability to establish rapport quickly with people experiencing a crisis through use of trauma informed care, client centered care, and strengths-based approaches.
• Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers.

Experience that gives applicants the required skills, abilities, and perspectives listed above are commonly gained through one or more of the following:

• Personal experience with homelessness;
• Experience working, interning, or volunteering with people experiencing homelessness;
• An Associates, Bachelor’s, or Master’s degree in a relevant field such as Social Work (with accompanying licensure), Human Services, or Family Studies.

We encourage applicants with lived experience to apply. However, if you have received services from Agate Housing and Services within the last two years this will make you ineligible for employment.

PREFERRED QUALIFICATIONS

• Education and/or experience and training in human services or related field.
• One year practical work experience in the security field.

AGENCY COVID-19 REQUIREMENTS

Agate Housing and Services maintains a COVID-19 preparedness plan that mitigates the transmission and spread of COVID-19. Programs also maintain practices to ensure the safety of staff, clients, residents, and community members.

With that, Agate Housing and Services is requiring all new employees, volunteers, interns to show proof of full vaccination upon onboarding. Further questions regarding our COVID-19 policy can be directed to Human Resources at HR@agatemn.org

REFERRAL BONUS PROGRAM

Do you know someone who you think would be a good fit for a position at our organization? Please refer them! Agate Housing and Services offers a $250 bonus to employees who refer qualified candidates for current openings.

To be eligible for rewards, candidates must be hired as permanent full or part-time employees (this excludes on-call, employees, temporary employees, interns or contract workers).

When applying for the position, candidates must clearly state the name of the current employee that referred them. The referral bonus will be paid out within one month of the candidate’s six (6) month anniversary. There is no cap on the number of referral bonuses an employee can receive!

HOW TO SUBMIT YOUR EMPLOYMENT APPLICATION

Visit agatemn.isolvedhire.com and select the opening for which you wish to apply. Submit your information under “Apply Now” and you will be directed to the full application, where you can upload your resume and cover letter. If you have previously created an account to apply for a position at Agate Housing and Services, log in to your account before attempting to apply for another position.

Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

Agate Housing and Services is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect. Employees actively participate in various committees that give voice to staff to create active participation and involvement in shaping the future of our agency.

Agate Housing and Services is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LGBTQ+ individuals.