7201 Metro Blvd. Suite 550 Edina MN 55439

Community Manager Job Description 

If you love engaging with people, are detail-oriented, organized, can multitask, and appreciate working with a diverse set of people then Therapy Suites is the right place for you.  

This position offers independence and a high energy, positive atmosphere where you are appreciated and encouraged to use your creativity and organizational skills. 

About THERAPY SUITES: 

Therapy Suites is a startup company that will offer flexible workspace for mental health professionals to consult, see clients, and build their clientele beginning in January 2023.   

The Community Manager’s Role Is To: 

• Embody the core values and mission of Therapy Suites of providing a positive and healthy workspace for mental health professionals to treat patients as well as a community atmosphere for growth and prosperity in the field of mental health.
• Host a welcoming workplace through the art of hospitality
• Create an environment of inspiration, productivity, and collaboration for members
• Sell Therapy Suites services and products 
• Track and analyze metrics to Improve systems and processes
• Maintain open and clear communication with team members and vendors to maximize the quality of the space and proactively avoid delays or “hiccups” 

Skills and Requirements: 

• College degree from a four-year university preferred  or equivalent work history in a related field
• 2+ years of customer facing experience in hospitality, retail, or business sectors is a plus
• Sales and phone experience a plus 
• Strong verbal and written communication skills 
• Understanding and appreciation for entrepreneurial activities 
• Demonstrates integrity, dependability, self-motivation, and empathy 
• Creative, quick on your feet, and able to troubleshoot knowing that others depend on you
• Comfortable conversing with CEOs, artists, and janitors. 
• Excellent organization and time management skills 
• Experience conducting online research, managing social media pages and groups, such as Facebook, Instagram, LinkedIn, and utilizing Mailchimp or similar email marketing platform
• Open to using and learning Therapy Suites’ database, accounting and  marketing systems and platforms
• Proficient in basic computer skills, on both Macs and PCs 

Current Responsibilities (working remotely):

Therapy Suites Operations

• Member management software
• New member onboarding
• Manage, monitor, engage with, report on all social media channels
• Manage, maintain, and update WordPress
• Assisting with writing/designing MailChimp campaigns as well as sending and analyzing MailChimp campaigns
• Data entry and data management 
• Manage mail deliveries and assist virtual mail members 
• Manage and train interns 
• Manage the relationships with vendors and partners in a friendly and professional manner 

For Edina Psychology and Hansen Cohen Associates (Dr. Cohen’s other practices):

• Answer phone calls and emails
• Schedule patients in Calendarly/Simple Practice 
• Set up new patients in each practice’s operating system

Once Therapy Suites launches (in-person starting January 2023):

Space: keeping things tidy and running smoothly at Therapy Suites

• Cover front desk during working hours 
• Ordering food and beverages to keep communal kitchen stocked
• Manage meeting and conference rooms  
• Assist with office maintenance and basic housekeeping to give members a pride in their space and  impress guests and newcomers 

Members: greeting, answering questions, taking time to listen and really get to know the Therapy Suites community 

• Greet and check in members and their guests 
• Schedule, prep, and conduct tours; ollow-up and track metrics on conversions 
• Answer member questions as they arise, or connect them with the appropriate resource
• Troubleshoot tech questions 

The Operations: member management software,  basic IT, all social media channel, WordPress, MailChimp and virtual mail. 

• Data entry and data management 
• Manage mail deliveries and assist virtual mail members 
• Manage and train interns 
• Manage the relationships with vendors and partners in a friendly, yet professional manner 

Events, Sales and Marketing: creating and maintaining an event calendar, growing the community, vetting  potential speakers, spreading the word, coordinating day-of details, and hosting/attending events

• Online marketing and community maintenance 
• Close sales for memberships and conduct onboarding 
• Develop or pursue public events that raise awareness and elevate the reputation of Therapy Suites in the Twin Cities  
• Develop and coordinate member programs that facilitate networking, inspiration, and education at  Therapy Suites

Job Type: 

Part-time, with potential to become full-time in the future. This position reports to the CEO of Therapy Suites. 

Business hours are typically 8am to 5pm. Community Manager’s hours would be 9am-2pm, Monday through Thursday, with some evening hours possible when hosting or attending events. Hours of 9am-2pm on Fridays will begin when Therapy Suites launches in January 2023. 

Compensation & Benefits:

Salary is $22/hour. Benefits are available after 90 days of employment. Two (2) weeks of vacation, healthcare options and paid holidays of 4 of your choice.  

Computer is provided.  Office casual attire required when in person. 

How to Apply: Please submit your resume AND a cover letter detailing why you think you would be an exceptional fit for this role.  

Address applications to Dr. Christina Cohen at drcohen@edinapsych.com.

**Application deadline extended to Wednesday, August 24, at 5pm.**

Who we are
Pollen is a media arts nonprofit that harnesses the power of narrative change to build towards a society that is free, just, and loving. We share stories that tip communities into action, and bring our expertise for design, narrative storytelling and engagement-centered events to other mission-driven organizations.

You are a Pollenite if…

You have an unwavering belief in equity, empathy, and our shared humanity. You seek to understand the thorniest of issues, particularly from a perspective that might not match your own. You embrace your civic responsibility, and contribute to your community through active leadership. You approach the challenges in your community with imagination and belief in a better path forward.

Working at Pollen

Our staff and board represent lots of different identities across race, gender, age, sexual orientation, and we deeply value the intersection of these identities in our team culture. We value lived-experience and commitment to racial equity in all of our work through:

• Connection: Connection to yourself, to each other, our community, and our mission.
• Kindness: We have cultivated an intentional culture of grace between our staff, vendors, freelancers, clients, board members and partners.
• Empathy: People, and each of our quirky, messy lives take precedence over work.
• Adaptability: We are a thriving organization that continues to grow and evolve.
• Openness: We are curious and love to learn from others and aren’t afraid to change our minds.
• Rest: We prioritize and promote taking time away to rest and to enjoy a life beyond work at Pollen. 

Why this position matters
The heartbeat of Pollen’s business model is a thriving creative agency, Pollen Studio, which brings our expertise in building narrative power through storytelling and design services to other mission-driven organizations (nonprofits, foundations, and social impact businesses). The Director of Business Development is at the forefront of strategic partnerships and client relationships that sustain and grow the reach of our narrative impact. This position oversees all of the revenue generating activities for Pollen Studio—this is a current portfolio of ~$700,000+ (15-20 client projects a year) and is expected to grow more than 40% over the next four years. 

What you’re great at

Relationships: You get energy out of connecting with people one-on-one and you prioritize relationships first in your business development approach. For you, it’s more than just selling services or asking people for money. It’s about aligning our unique capabilities with another organization’s needs. You love being out in community, meeting new people and organizations, understanding what’s important to them and their vision for the future, and ultimately connecting for them how Pollen’s capabilities could increase their impact.  

Seek Opportunities: You see opportunity everywhere you look. You’re an exceptional listener and can quickly identify the needs, gaps, and pain points of others. Pollen Studio’s storytelling and design services build an organization’s narrative power—but this is still a relatively new category and organization’s aren’t often seeking these services. We want to identify and build relationships with organizations looking to invest in their future-focused, narrative framework. Organizations that see value in a storytelling partner that centers a racial justice approach in all of our communications and design services. You can easily (and enjoy) selling the possibilities of what Pollen’s narrative team can imagine and create for others.     

Creative Projects: You’re familiar with the process, steps, and magic of creative storytelling and design projects. Pollen Studio helps organizations build their narrative power… and the activities to do so vary greatly. Sometimes we make a book, a video, an illustration, or a comprehensive experiential storytelling campaign. The possibilities are limitless and we’re always experimenting with new creative activities. You care about the creative process, you can speak to what is required. You will collaborate closely with our creative teams to refine your pitches to be in better alignment with the kind of work we see having the most impact. 

Trends + Experimentation: You keep tabs on trends and best practices and incorporate what you learn into Pollen’s revenue building strategies. You also think critically about the nonprofit industrial complex and the harmful power dynamics often present in traditional creative advertising/communications agencies. You challenge inequitable practices that are rooted in white supremacy. 

What you’ll be doing

This role requires both strategic vision and implementation prowess. You’ll report to the Director of Narrative Programs and collaborate with the Pollen Studio Manager, Editorial Director, Creative Director, and Finance and Operations Manager on a dedicated portfolio of responsibilities. A typical day might involve responding to new inquiries for Pollen Studio services or taking a sales meeting with a potential new Pollen Studio client, writing proposals for new client projects, general relationship building, budget estimating for a new project, or collaborating with the internal team on project debriefs and how to market our services and case studies. 

Develop and manage new business inquiries for Pollen Studio: You will lead the securing of all new business projects, including managing new business inquiries, preparing for and leading pitch meetings, overseeing follow ups, developing proposals, and creating scopes of work. You will have a comfort with finances and numbers in not only creating/managing budgets, but also overseeing the sales forecast for all pipeline projects. This is a current portfolio of ~$700,000 and is expected to grow more than 40% over the next four years. 

Client relationship management: As the first point of contact, you’ll be an important figure to the client throughout the project. You build trust quickly and as you hand over the actual work to project managers and creative teams, you care about maintaining the original relationship. You have an eye for growing the work into additional projects if needed. You care about the ongoing success of the client even after the project is closed. 

Strategy: You’ll participate as a critical contributor in Pollen’s internal Revenue Circle, providing revenue insight and support for short-and long-term financial strategy. On occasion, you’ll prepare and share new business pipeline forecasts and reports for the board and facilitate conversations to ensure the board remains engaged in Pollen’s business development strategies. Other participants in the Revenue CIrcle include: Executive Director, Director of Narrative Programs, Development Director, and the Finance and Operations Manager, and board members.  

Care about contracts: You will be responsible for writing the proposals, scope of works, and reviewing all client contracts. You care about the details and ensure that both the client and Pollen are adequately represented within the contract agreements. You know when to ask for help with contract review (sometimes internally, sometimes from the board, and sometimes with legal support). 

Champion Pollen Studio’s services: You’ll be the internal and external advocate for championing and marketing Pollen Studio’s services and projects. You’ll collaborate with our design and communications departments to ensure stories related to Pollen Studio get marketed across our social media platforms, enewsletters, and speaking engagements.

Forecasts and reporting: You’ll maintain dashboards and utilize metrics to measure all of our business development goals. This includes a Pollen Studio Revenue Tracker, a Pollen Studio Pipeline Forecast, and collaboration on a Pollen Studio Earned Revenue Recognition dashboard. As part of the Pollen internal Revenue Circle, you’ll be prepared with reporting on how Pollen Studio revenue is doing compared to budget and be at the ready with recommendations for increasing and decreasing expenses/capacity as needed. 

Compensation & Benefits Details

Salary: $80,000

Health Stipend: $250/month 

Generous PTO: Starts with 4 weeks a year (5 weeks after 3 years, 6 weeks after 5 years)

Paid Holidays/Sick Time: 11 paid holidays, 2 paid floating holidays

Paid Closures: 3 weeks of paid, organization-wide closes. Pollen closes the first two weeks of July every year and the last week of December

Summer Fridays: from Memorial Day—Labor Day we log off after 12pm on Fridays

Work Flexibility: Flexible working hours and you can work from home, etc.

Work Remote: Pollen is currently all working remote. We have a membership at The Coven that you could use as desired. We gather semi-regularly (maybe once a month) for all team meetings, retreats, and group lunches.

Location: While we work remote, it is preferred that the person for this position lives near the Minneapolis / St. Paul metro due to the heavy relationship and networking nature of this position.

How to apply

Application deadline extended to Wednesday, August 24, at 5pm.
email work@pollenmidwest.org with: 

Cover Letter: 2-3 paragraphs telling us why you’re interested in this position and why you want to be a part of the Pollen team. Give us a sense for the level of complexity, quantity, and creativity of your past business development experience. 

Resume: LinkedIn profile or resume (either is fine). All experience across any industry could be relevant. Maybe you’ve worked as part of a fundraising team, or you’ve done client relationship management for a creative agency, or another type of sales role. In short, there’s no singular experience required for this position.

Subject Line: Director of Business Development_Your Name

Special note about Pollen and this position: 

Pollen is currently in a growing and transformation process. You can read more about this intentional and exciting growth here. A big part of this growth is also a leadership transition: our executive director, Jamie Millard, will be leaving by the end of the year. Currently, the responsibilities that are centered in this Director of Business Development position are nested within our executive director role. It’s our hope that this new position will have time for intentional onboarding alongside Jamie. So while this is a new full-time position, the activities that this position represents are well established and just in need of being reorganized outside of the executive director role.